Refund policy

Return & Refund Policy

Last Updated: October 26, 2026

At Brandy.pk, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we’re here to help.

1. Eligibility for Returns

Due to hygiene and product safety reasons, we generally do not accept returns or exchanges for opened or used skincare and beauty products.

Returns or exchanges may be considered if:

  • You received a damaged or defective product.

  • You received an incorrect item.

  • Your order arrived with a missing item.

All requests are subject to review and applicable consumer protection laws.

2. Reporting a Problem

Please contact us as soon as possible after receiving your order if there is an issue.

To help us resolve it quickly, please provide:

  • Your order number.

  • A brief description of the issue.

  • Clear photos or videos showing the product and packaging, where applicable.

3. Refunds

If your return or refund request is approved, we will inform you of the next steps.

Refunds will be processed using the original payment method where possible, or through another mutually agreed method. Processing times may vary depending on the payment provider or bank.

For cash-on-delivery orders, we will coordinate with you to arrange an appropriate refund method.

4. Exchanges and Replacements

Where appropriate and subject to product availability, we may offer a replacement or exchange for an approved claim involving a damaged, defective, or incorrect item.

If a replacement is unavailable, an appropriate refund may be arranged.

5. Non-Returnable Items

Unless required by applicable law, we generally cannot accept returns for:

  • Products that have been opened or used.

  • Products damaged due to improper use or storage after delivery.

  • Requests based solely on personal preference or a change of mind.

  • Products purchased during a sale or promotion, except where eligible under applicable law or the stated promotion terms.

6. Return Shipping Costs

If the issue is due to a damaged, defective, or incorrect product supplied by Brandy.pk, we will coordinate an appropriate solution for return shipping costs.

For other approved returns, any applicable shipping costs will be communicated before the return is arranged.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may not be accepted after the order has been dispatched.

If a cancelled order has already been paid for, an eligible refund will be arranged.

8. Contact Us

For return, exchange, or refund requests, please contact us:

Business: Brandy.pk
Email: support@brandy.pk
Phone / WhatsApp: +92 339 3837333
Website: Brandy.pk

Please include your order number when contacting us so we can assist you efficiently.

Thank you for shopping with Brandy.pk. We appreciate your trust in our Korean beauty and skincare products.